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If you experience any issues with your order, such as defective or damaged items upon delivery, we're on standby to assist. While we do not offer returns or exchanges, we're committed to refunding or reshipping items when necessary.
Our policy is valid for 30 days from the date your order arrives at your doorstep. Should you find yourself unsatisfied with your purchase within this window, don't hesitate to contact our support at support@marbelys.shop. We're eager to help you out!
To facilitate a swift refund or reshipment, we kindly ask you to provide a video unboxing. This footage should capture the opening of the package and the examination of its contents in a single, continuous shot. It's an important step that allows us to verify your claim and speed up the resolution process.
We appreciate your understanding that this measure, while perhaps seeming inconvenient, is designed to protect our community and ensure a fair resolution for all. Your satisfaction is our top priority, and our dedicated team is focused on addressing your concerns efficiently and to your contentment.