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Delivery Time
During these extraordinary times, our delivery schedules have been affected. The marbelys.shop team is dedicated to processing your orders with the utmost care and expedience. We are grateful for your patience and unwavering support.
Delivery Timelines
Order preparation for shipment typically spans 3-5 business days. Post-preparation, the current global situation prevents us from guaranteeing shipping times, which may also be influenced by factors like seasonal demand, weather conditions, and customs processing for international orders.
Standard shipping spans approximately 2 to 4 weeks for the majority of destinations.
Order Tracking
Tracking your order is straightforward. Upon dispatch from our warehouse, an email with tracking information will be sent.
Track your shipment by entering your order number and email on our tracking page.
We take pride in offering global shipping services. Should your location be beyond our shipping capacity, we will reach out promptly.
Lost/Missing Packages
marbelys.shop assumes no responsibility for errors in the delivery address provided during checkout. Ensure accuracy in your details to prevent any mishaps. If an error on our part occurs, we will reprocess your original order at no additional cost.
Customs
Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Package Tracking Concerns
If your tracking number isn't updated within 5 business days, please contact us for assistance.
Package Delivery
Items from the same order may be shipped separately for logistical reasons.
Further Assistance
If you have any questions, reach out to us at support@marbelys.com. Our customer service team is eager to assist you.